If you are using a computer, then your microphone might need its settings adjusted.

Select your microphone from the drop-down menu and click Done.

Select the 'Always allow to access your microphone' option.

Click the Camera icon in the address bar.

If you accidentally denied it permission, you will need to enable it so your audio can be heard. The first time that you join a session using the browser-based app, you will be prompted to allow the app permission to use your microphone.

You may not have given the app permission to use your mic.

The only exception is if you are running Linux, in which case you can also connect via Computer mode from Mozilla Firefox. You can only connect to the audio session using Computer mode if you are running Google Chrome.

If you join from the browser-based GoToMeeting app, you might not be running Google Chrome.

See Why can't I connect to audio with my mic and speakers (VoIP)? for more information. While GoToMeeting provides users with multiple options for connecting to the audio conference, it is up to the organizer to decide which audio modes are available in each session.

The organizer might not have provided Computer Mode as an option for the session.

See Test your Audio Connection for more information. Check your mic and speaker setup and test your audio devices. If you're sure you have a microphone plugged into your computer, it's possible that GoToMeeting hasn't detected it.

You might not have a microphone plugged into your computer or device.

Either put on the headset, unplug the headset, or see Test your Audio Connection to learn how to specify which device to use as a microphone! If you have a headset plugged into your computer or device but are not currently wearing it, GoToMeeting might be using it as your audio input device.

GoToMeeting might be picking up sound through a headset.

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